Information Technology Helpdesk/Support Technician Kaihangarau Āwhina Hangarau Pārongo

Information technology (IT) helpdesk/support technicians set up computer and other IT equipment and help prevent, identify and fix problems with IT hardware and software.  

IT helpdesk/support technicians may do some or all of the following:

  • identify and solve computer software, hardware and website problems
  • analyse user problems and suggest how to prevent future problems
  • assemble, install and test computer software, networks and servers
  • update and repair equipment
  • keep records of software and equipment.

Physical Requirements

IT helpdesk/support technicians spend a lot of time using computers, so they need to know how to use computer equipment properly to avoid occupational overuse syndrome (OOS).

Useful Experience

Useful experience for IT helpdesk/support technicians includes:

  • fixing computer hardware or software problems
  • computer programming
  • customer service or resolving complaints
  • designing and creating websites
  • hands-on training through IT-related internships and volunteer work.

Personal Qualities

IT helpdesk/support technicians need to be:

  • methodical, accurate and patient
  • able to work well under pressure, and meet deadlines
  • able to work well as part of a team, and with minimal supervision
  • skilled at problem solving and decision making
  • good communicators.

Useful Experience

Useful experience for IT helpdesk/support technicians includes:

  • fixing computer hardware or software problems
  • computer programming
  • customer service or resolving complaints
  • designing and creating websites
  • hands-on training through IT-related internships and volunteer work.

Subject Recommendations

A tertiary entrance qualification is required to enter further training. Useful subjects include digital technologies, maths, physics and English.

For Year 11 to 13 students, the Gateway programme is a good way to gain industry experience.

Information Technology Helpdesk/Support Technicians can earn around $46K-$65K per year per year.

Chances of getting a job as a Information Technology Helpdesk/Support Technician are good due to a shortage of people interested in this type of work.

IT helpdesk/support technicians may progress to set up their own IT support business, or move into management roles. They may also become software developers or business analysts.

Information Technology Helpdesk/Support Technician