Travel Agent/Adviser Māngai Whakarite Haerenga/Kaitohutohu Whakarite Haerenga

Travel agents/advisers provide information about tourism attractions, sell travel, accommodation, tours and attractions, do ticketing, and process payments.

Travel agents/advisers may do some or all of the following:

  • give advice on travel or holiday plans, accommodation, transport, and places of interest
  • book accommodation, transport, tours and cruises
  • advise clients about visas, passports and insurance
  • prepare itineraries, issue tickets and collect payments
  • organise and book conferences.

Useful Experience

Useful experience for travel agents/advisers includes:

  • work in travel or tourism
  • sales or retail work
  • overseas travel.

Personal Qualities

Travel agents/advisers need to be:

  • skilled in sales and customer service
  • good at listening, and understanding of their clients' needs
  • able to relate to people from a wide range of cultures
  • enthusiastic, friendly, patient and helpful
  • professional, responsible and resourceful
  • excellent at time management and planning
  • very accurate.

Useful Experience

Useful experience for travel agents/advisers includes:

  • work in travel or tourism
  • sales or retail work
  • overseas travel.

Subject Recommendations

No specific secondary education is required for this job, but English, maths, geography and languages to at least NCEA Level 2 are useful.

For Year 11 to 13 students, the Gateway programme is a good way to gain industry experience.

Travel Agent/Advisers can earn around $34K-$55K per year per year.

Travel agents/advisers may progress to set up their own business as a travel broker, or move into management.

Travel agents/advisers may specialise in travel wholesaling (selling airline tickets, accommodation and tours to retail travel agents).

Travel Agent/Adviser