Flight Attendant Tūmau Waka Rererangi

Flight attendants make sure that passengers travelling in aeroplanes are safe and comfortable.

Flight attendants may do some or all of the following:

  • look after passengers during flights
  • check emergency and safety equipment before each flight
  • prepare and check the catering, bar and cabin before each flight
  • greet passengers, help them stow their luggage and check that they are seated safely
  • demonstrate aircraft emergency procedures and safety features to passengers
  • serve and clear away food and drinks
  • use their knowledge of first aid to help sick passengers.

Physical Requirements

Depending on the airline, flight attendants may need to:

  • pass a lift and reach test, which usually requires flight attendants to be between 160 and 185 centimetres tall, and able to lift heavy bags and emergency equipment
  • pass a medical exam
  • be able to swim 50 metres unaided
  • have a certain standard of eyesight to carry out emergency procedures without glasses
  • have no visible body art or tattoos.

Useful Experience

Useful experience for flight attendants includes:

  • customer service
  • nursing
  • teaching
  • nannying
  • tourism or hospitality work
  • work in a travel agency
  • work that involves speaking another language.

Personal Qualities

Flight attendants need to be:

  • customer-focused and friendly
  • good communicators
  • able to relate to people from a range of cultures and backgrounds
  • responsible and professional
  • resilient and calm in stressful situations
  • able to work well in a team
  • organised, resourceful and alert.

Useful Experience

Useful experience for flight attendants includes:

  • customer service
  • nursing
  • teaching
  • nannying
  • tourism or hospitality work
  • work in a travel agency
  • work that involves speaking another language.

Subject Recommendations

There are no specific secondary education requirements to become a flight attendant. However, languages and English are useful.

Flight Attendants can earn around $35K-$45K per year per year.

Flight attendants usually progress from working on domestic flights to working on international flights, or into senior roles such as lead flight attendant or purser. 

They may also choose to transfer to ground-based jobs such as check-in agent, or customer service roles.

Flight Attendant